The platform provides an innovative tool in the field of contact center communication analysis using AI-based technologies, allowing to perform multidimensional analysis verbal and textual communication content: from independent automatic identification of the object of address to in-depth analysis of employee compliance with multi-variant scripts and communication standards. DEERAY platform allows to: • monitor operator work in order to improve speed and quality of citizen calls processing, including analysis by subject; • determine each operator profile and automatically discover problem areas for subsequent effective training; • identify negative responses from citizens at the moment when they appear; • build a transparent employee incentive scheme; • identify information leaks in communication; • automatically identify subjects and objects of calls from citizens without creating dictionaries by Customer; • identify attitude of citizens to objects of interest by Customer; • get personalized objective analytics in real time. The platform provides extensive functionality for monitoring work quality of contact center operators, including both semantic and acoustic analysis.

Solution that allows to track queue length in a shop using computer vision. If queue length exceeds the preset value, you will get notification via e-mail and SMS.