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About the company
DEERAY is the platform for AI-based deep speech and text analytics for client communications. We help companies conduct multidimensional analysis of their communications, track customer needs, find insights for growth and monitor the work of contact center operators in different ways.
The work of the platform is based on our own technology for natural language analysis. It allows us to find and track anything our clients want. We amaze our users by the coverage, depth and level of detail of our analytics.
We are an accredited IT company and are included in the Russian software registry.
We have a lot of interesting and ambitious tasks. We are committed to continuously improving our product and expanding the range of analyses, and we are trying to stay ahead of time and market demands.
6 years on the market
Industries
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Company products
in the Russian software registry
Speech analytics platform
Functions:
Analytics , Speech analytics , Semantic search , Processing of data flows , Supporting multiple languages
The platform provides an innovative tool in the field of contact center communication analysis using AI-based technologies, allowing to perform multidimensional analysis verbal and textual communication content: from independent automatic identification of the object of address to in-depth analysis of employee compliance with multi-variant scripts and communication standards.
DEERAY platform allows to:
• monitor operator work in order to improve speed and quality of citizen calls processing, including analysis by subject;
• determine each operator profile and automatically discover problem areas for subsequent effective training;
• identify negative responses from citizens at the moment when they appear;
• build a transparent employee incentive scheme;
• identify information leaks in communication;
• automatically identify subjects and objects of calls from citizens without creating dictionaries by Customer;
• identify attitude of citizens to objects of interest by Customer;
• get personalized objective analytics in real time.
The platform provides extensive functionality for monitoring work quality of contact center operators, including both semantic and acoustic analysis.
Analog for:
Nexidia Analytics AI ,
people.ai ,
gong.ai